Tickets for people with disabilities

Your Request

I want to buy tickets for people with disabilities. 

General

There are 72 seats available for wheelchair users in the east and west stands in blocks 3 and 6. For more information on ticket ordering, parking, entrances and other important topics, visit the BVB-Homepage.

For people with visual impairments, 20 seats are available in Block 5 on the East Stand, plus another 20 seats for their accompanying persons. The headphones for the audio commentary will be handed out in a block by the volunteers and collected again after the game. For more information on ticket ordering, parking, entrances and other important topics, visit our Homepage.

For people with a hearing impairment, 25 seats are available in Block 34 on the West Stand. A sign language interpreter translates all the important information. For more information on ticket ordering, parking, entrances and other important topics, visit our Homepage.

There are also other places for people with disabilities in Block 9. All information about ticket ordering, parking, entrances and other important topics can be found on our Homepage.

If you have any questions about people with disabilities, the following persons are at your disposal:

Andreas Bauer (Fan Representative)
Phone: 0231/9020-4632
E-mail: andreas.bauer@bvb.de

Uwe Pleß (Disabled Fan Representative)
Phone: 0231/590966
E-mail: uwe.pless@bvb.de

You are also welcome to contact Andreas Bauer at any time on match days.

Links

You can also find more information on this topic here:

•  "Reisen für alle" (Travelguide, German only)
•  Bundesliga Travelguide

Questions & Answers

How do I order wheelchair tickets?

Since we only have a few free day tickets for wheelchair users, these will be awarded exclusively via an online raffle (Link: Ticket raffle wheelchair users). Borussia Dortmund is trying to make it possible for as many people with disabilities as possible to visit Signal Iduna Park throughout the season. Club members are given preferential treatment, but non-members are also considered.

We will inform you by e-mail in good time before the match whether you are one of the lucky winners.

How do I order cards for the visually impaired? 

Since we only have a few free day tickets for the visually impaired area, these will be awarded exclusively via an online raffle (Link: Tickets for visually impaired peple). Borussia Dortmund is trying to make it possible for as many people with disabilities as possible to visit Signal Iduna Park throughout the season. Club members are given preferential treatment, but non-members are also considered.

We will inform you by e-mail in good time before the match whether you are one of the lucky winners.  

How do I order tickets for the deaf? 

Tickets for people with hearing impairments can be requested by e-mail. Please send us an e-mail with the complete address, a copy of the severely disabled person's ID (front and back!) and the match request to tickets@bvb.de in CC. The available tickets will be raffled off among all incoming requests. We will inform you by e-mail in good time before the match whether you are one of the lucky winners.  

How do I order disability cards? 

Since we only have a few free day tickets for Block 9, they will be awarded exclusively via an online raffle (Link: Ticket-Request for people with disabilities). Borussia Dortmund is trying to make it possible for as many people with disabilities as possible to visit Signal Iduna Park throughout the season. Club members are given preferential treatment, but non-members are also considered.

We will inform you by e-mail in good time before the match whether you are one of the lucky winners.  

Can I also spontaneously enter the stadium with a wheelchair?

The stadium regulations in force at SIGNAL IDUNA PARK stipulate that visitors who are dependent on a wheelchair may only use the designated seats. Attending our events with a conventional seat or standing ticket is therefore strictly prohibited. In the event of panic, fire or other measures, a smooth escape for wheelchair users is otherwise not guaranteed.

Therefore, we are unfortunately not allowed to offer visitors who are dependent on a wheelchair but cannot show a valid wheelchair ticket, for legal and liability reasons, an alternative seat in SIGNAL IDUNA PARK.

We ask for your understanding that wheelchair users without appropriate tickets will be denied entry.

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